Refund Policy

7-Day Money-Back Guarantee. If Fire Store TV isn’t right for you, ask for a refund within 7 days of your payment and we will refund the full amount you paid for that purchase.

Every plan is a single payment for a fixed period. Nothing renews automatically, so there is no subscription for you to cancel and nothing further will be charged.

Email contact@firestore.tv from the address you used at checkout, with your order number (it is in your confirmation email and on your dashboard). Tell us if there is a problem we could fix instead, such as a device that won’t connect, but you are never required to accept help in place of a refund.

We aim to confirm your request quickly. Once it is approved, the refund is issued to the original payment method. Your bank or card provider decides how long it takes to appear, typically 5 to 10 business days.

After the guarantee period we do not normally refund a purchase, because the service has been available to you for the whole of the time you paid for. We will always look at a genuine fault on our side, for example a line we could not get working or an outage that lasted a long time, and may extend your subscription or refund part of it.

• Accounts suspended or ended for breaking our Acceptable Use Policy.
• Purchases that are the subject of a chargeback or payment dispute that we are contesting.
• Requests made after the guarantee period, except where the law says otherwise.

The guarantee is in addition to your rights under the law where you live, and nothing in this policy limits them. If you are in the UK or the EU, you may have a statutory right to cancel a distance purchase; the rules for digital content are specific, so please contact us if you are unsure how they apply to you.

A chargeback takes much longer than a refund and can lead to your account being suspended while it is investigated. If something is wrong, email contact@firestore.tv first and we will sort it out directly.